![]() If your order has been canceled for this reason, please contact your credit card issuer or bank to verify that the billing information is correct. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically be canceled. In some cases we are unable to verify the billing information that was entered on the order. If you used coupon for your order, a new coupon will be issued for that portion of your payment. If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be canceled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). There may be several reasons why your order may have been canceled: Helpful Hint: If you receive a message from luskooc, please contact us as soon as possible to avoid having your order canceled. If we are unable to reach you after 7 days, your order will be canceled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). In the event we need to verify your order or need to contact you regarding your order, we will email you with further instructions. The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out.ġ.My placed an order two weeks/a while ago and just realized I’ve been getting several emails and missed calls from luskooc, what’s going on? Depending on shipping method selected, you can visit /index_ens.html or ems.com/ or dhl.com/ or ups.com/ to enter the tracking number emailed to you.ġ.My order was confirmed, but I just got an email that states I receive a refund, what does this mean? From there, you can monitor your package's progress until it's delivered to your door. In your shipping confirmation email, you'll receive a link to the tracking history. Please use the tracking option at the top of the page for quick information. While we cannot cancel or change an order once it has been shipped, you are welcome to return the item to us in accordance with our Returns. It includes changing the size or the color of an item, removing an item, changing your shipping address. Please note that we can help you modify your order before shipment. We know how important your order is, so we aim to fulfill orders as quickly as possible.
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